Call our Helpline 9am-4pm, Monday - Saturday: 01603 613228 [email protected]

    Contact Us

    01603 613228

    FIND Us

    The Natural Food Store 
    4 Exchange Street, Norwich,
    NR2 1AT

     

    Open Hours

    Monday – Saturday:
    9am–4pm
    This will change as restrictions are eased further.
    Sunday: Closed
    Bank Holidays: Closed

     

    Call Our Helpline

    01603 613228

    COVID-19 Pandemic

    During the COVID-19 Pandemic, there are changes to the way in which our shop on Exchange Street operates to ensure the safety of our staff and customers. From Monday 15th June 2020, we will re-open our store between 9am and 4pm Monday – Saturday.

    We have moved the store fixtures so we can allow two customers into the shop at a time, please do bear with us, we endeavour to be as helpful and as speedy as we can be. If you’d like to call ahead and have your order ready for collection then please do call 01603 613228. Please remember that face coverings are required in all shops in England from July 24th 2020. We ask that you remember to bring a face covering with you when you visit us. If you forget, we have single use coverings available to purchase.

     Online shopping is still available 24/7 and we can also offer you the option of click and collect. If you’d rather chat to us first, you can still order from us by phone on 01603 613228 for delivery via Royal Mail First Class or collection in store.

     Please don’t worry if you can’t see what you want to order online – we are still putting products live whilst managing mail orders. Do just call and we’ll be able to give you a current availability update!

    Please DO NOT send payment information using this form.

    If you would like to place an order, please use either our online shopping facility or call us on 01603 613228. Thanks! 

    Contact Us

    FAQ

    u

    I'm not sure what I'm looking for. Can you help me decide?

    Absolutely. We are proud of our award winning team of product advisors. Each member of the team has undertaken extensive training to ensure we can advise you on all of our products safely. You can email us with your enquiry or simply give us a call. 

    u

    How do i know your products are genuine?

    Great question! Sadly, we see a number of counterfeit supplements available out there. We are a real life, bricks and mortar store. This means that our products are only ever sourced direct from safe, approved and monitored manufacturers and we often have products selected for random Trading Standards tests. 

    u

    when will my order arrive?

    Online orders and those made by phone are shipped using Royal Mail First Class as standard. This can take between 1-3 working days. If you require your order to be signed for, or delivered with a guaranteed delivery date, just call us and we can soon organise that for you. 

    u

    You don't have everything online that i've bought in your store. Why is that?

    If you’ve visited our store, you will know that for a tiny shop, we have a really comprehensive range. We’ve started with our most popular lines available online, but if you’d like something we sell and it isn’t in our online shop, just call us. We can soon put a phone order together for you!

    u

    the product i like isn't listed online or in your shop. Can you get it for me?

    Maybe! We have access to thousands of health food products and supplements. As a small store we receive frequent deliveries from our suppliers and can easily request a special line for you if it’s available. Call us with your request and we’ll do our very best for you. 

    Natural Food Store

    The Natural Food Store
    4 Exchange Street,
    Norwich,
    Norfolk,
    NR2 1AT