Call our Helpline 10am-3pm, Monday - Saturday: 01603 613228 [email protected]

    Contact Us

    01603 613228

    FIND Us

    The Natural Food Store 
    4 Exchange Street, Norwich,
    NR2 1AT

     

    Open Hours

    From June 15th 2020:
    Monday – Saturday:
    10am–3pm
    This will change as restrictions are eased further.
    Sunday: Closed
    Bank Holidays: Closed

     

    Call Our Helpline

    01603 613228

    COVID-19 Pandemic

    During the current COVID-19 Pandemic, our shop on Exchange Street is open from Monday 15th June 2020 between 10am and 3pm to help ensure the safety of our staff and customers.

    We are however providing a postal order service, accepting orders by telephone (call 01603 613228) or via our brand-new online shop.

    Telephone calls will be answered between 10am and 3pm Monday to Saturday. 
    Please leave us a message if calling outside of these times and we’ll call you back as soon as we can. 

    Please DO NOT send payment information using this form.

    If you would like to place an order, please use either our online shopping facility or call us on 01603 613228. Thanks! 

    Contact Us

    FAQ

    u

    I'm not sure what I'm looking for. Can you help me decide?

    Absolutely. We are proud of our award winning team of product advisors. Each member of the team has undertaken extensive training to ensure we can advise you on all of our products safely. You can email us with your enquiry or simply give us a call. 

    u

    How do i know your products are genuine?

    Great question! Sadly, we see a number of counterfeit supplements available out there. We are a real life, bricks and mortar store. This means that our products are only ever sourced direct from safe, approved and monitored manufacturers and we often have products selected for random Trading Standards tests. 

    u

    when will my order arrive?

    Online orders and those made by phone are shipped using Royal Mail First Class as standard. This can take between 1-3 working days. If you require your order to be signed for, or delivered with a guaranteed delivery date, just call us and we can soon organise that for you. 

    u

    You don't have everything online that i've bought in your store. Why is that?

    If you’ve visited our store, you will know that for a tiny shop, we have a really comprehensive range. We’ve started with our most popular lines available online, but if you’d like something we sell and it isn’t in our online shop, just call us. We can soon put a phone order together for you!

    u

    the product i like isn't listed online or in your shop. Can you get it for me?

    Maybe! We have access to thousands of health food products and supplements. As a small store we receive frequent deliveries from our suppliers and can easily request a special line for you if it’s available. Call us with your request and we’ll do our very best for you. 

    Natural Food Store

    The Natural Food Store
    4 Exchange Street,
    Norwich,
    Norfolk,
    NR2 1AT